Last updated: 27th June 2024

Dear members,

Welcome to KeyBento, we are Hervé Ky and Ilona Melnychuk, the co-founders of KeyBento. We place our members at the heart of everything we do and are committed to ensuring you have the best possible experience when using our services.

Our full terms of service are below but we wanted to make the basics clear in plain language.

• We’re a membership program, and you only pay when you find your first swap. When you sign up, you don’t have to pay, we’ll charge the annual membership fee only when you find your first swap. We will send you an email at least 30 days before your Auto-Renewal.
• You can cancel easily whenever you’d like. If you cancel your membership, this will imply an immediate termination of your relationship with KeyBento, your profile will be removed, you won’t have access to it anymore and your incoming swaps will be cancelled. This ensures that all active members have a seamless experience.
• Your home is protected with a €50,000 guarantee to protect your home contents in case of any damages or losses caused by a guest, subject to terms and conditions.
• The rest is quite standard: Everyone is welcome at KeyBento, but we reserve the right to deny our services to anyone who does things that are not appropriate, like stealing our content, nor respecting our members, or trying to do something illegal (we hope nothing like that happens).

Finally, if you have any questions, don’t hesitate to reach out to us at [email protected].

Thank you,

Hervé Ky & Ilona Melnychuk

KeyBento co-founders

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